Refund and exchange policy

Last updated: 17 September 2026

You have 14 days from delivery to ask for a refund or an exchange.

Conditions

We can only accept an item that is:

  • Unworn
  • Undamaged
  • In its original packaging

Items that don't meet all three conditions can't be accepted and will be sent back to you.

Exchanges

Products from our regular collection can be exchanged for a different size, subject to availability.

One-of-one pieces

Each one-of-one is the only piece of its kind, so it can't be exchanged. You can still return it for a refund under the same conditions.

How to return or exchange

  1. Within 14 days of delivery, send a direct message to our Instagram page, @keshojeans, with your order number and whether you want a refund or an exchange. Refund and exchange requests are only handled through Instagram.
  2. We'll confirm and arrange how the item gets back to us.
  3. Once we receive and check the item, we'll send your refund or your new size.

Refunds

Orders are paid cash on delivery, so refunds are sent by InstaPay or mobile wallet (such as Vodafone Cash).

Delivery costs

You pay the delivery costs for returns and exchanges, in both directions. The delivery fee on your original order is not refunded. If your item arrived faulty, or we sent you the wrong item, we cover all delivery costs.